Privacy policy
Updated: June 22, 2026
Welcome to CivilPrepFE (“CivilPrepFE,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website, courses, practice exams, and related services.
By accessing or using CivilPrepFE, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide Directly
When you interact with CivilPrepFE, we may collect information including:
First and last name
Email address
Account login credentials
Billing information
Course enrollment information
Messages sent through contact forms
Survey responses and feedback
Study preferences and learning goals
Learning and Performance Data
To improve your learning experience, we may collect:
Practice exam scores
Quiz results
Question performance statistics
Course completion progress
Study session history
Saved notes, bookmarks, and study plans
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Referral source
Pages visited
Time spent on pages
Clickstream data
Cookie identifiers
2. How We Use Your Information
We use your information to:
Create and manage your account
Deliver course content and study materials
Track learning progress
Generate performance analytics
Process payments and subscriptions
Respond to customer support inquiries
Send course updates and service notifications
Improve website functionality and user experience
Detect fraud, abuse, or unauthorized access
Comply with legal obligations
We may also use aggregated and anonymized data to improve our educational content and platform performance.
3. Email Communications
If you create an account, purchase a course, or subscribe to our newsletter, we may send:
Account notifications
Course announcements
Study tips and educational content
Product updates
Promotional offers
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.
Important account-related communications may still be sent when necessary to provide our services.
4. Cookies and Tracking Technologies
CivilPrepFE uses cookies and similar technologies to:
Maintain secure user sessions
Remember user preferences
Analyze website traffic
Improve website performance
Measure advertising effectiveness
Third-party services we may use include:
Google Analytics
Microsoft Clarity
Meta (Facebook) Pixel
Google Ads
Email marketing providers
You may adjust your browser settings to disable cookies; however, certain features of the platform may not function properly.
5. Payment Processing
CivilPrepFE does not store full credit card information on our servers.
Payments are processed through trusted third-party payment processors. These providers maintain their own privacy and security practices and are responsible for safeguarding payment information.
6. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information only when necessary with:
Payment processors
Website hosting providers
Email service providers
Analytics providers
Customer support platforms
Legal authorities when required by law
Any service providers working with us are required to protect your information and use it only for authorized business purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, misuse, or disclosure.
While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as necessary to:
Provide our services
Maintain course records
Comply with legal obligations
Resolve disputes
Enforce agreements
When information is no longer needed, we will securely delete or anonymize it where reasonably possible.
9. Your Privacy Rights
Depending on your location, you may have rights to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to marketing communications
Receive a copy of your stored data
To exercise any of these rights, please contact us using the information below.
10. Third-Party Links
Our website may contain links to third-party websites, resources, or services.
We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
CivilPrepFE is intended for users who are at least 18 years old or the age of majority in their jurisdiction.
We do not knowingly collect personal information from children under 13 years of age.
If we become aware that such information has been collected, we will take reasonable steps to remove it.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be posted on this page with a revised Effective Date.
Continued use of CivilPrepFE after changes become effective constitutes acceptance of the revised policy.
13. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact us:
CivilPrepFE
Email: support@civilprepfe.com
Website: CivilPrepFE.com
Your privacy matters to us. CivilPrepFE is committed to helping future engineers prepare for the FE Civil Exam while protecting the information they trust us with.
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